FAQ

Each product page features a detailed size chart just below the size selector. If you’re between sizes, we recommend sizing up. Need extra help? Our customer service team is happy to assist!

Absolutely. We prioritize ethical sourcing and craftsmanship—selecting pieces that are both beautiful and responsible.

Yes! We do our best to restock favorites whenever we can. Stay in the loop by signing up for our newsletter.

We believe in hassle-free shopping—enjoy free shipping on all orders within the U.S.! No minimum required.

Most orders ship within 24–48 hours. Once it’s on its way, you'll receive an email with tracking details, so you can follow your package every step of the way.

Changed your mind? No problem! You can return items within 30 days for a refund or exchange. Please note: for hygiene reasons, certain items (like earrings) may not be eligible.

Because our collections are seasonal, we can’t accept returns past the 30‑day mark. But we hope that’s plenty of time to be sure!

That’s a bummer—but we’re here to help! Just:

1. Take a clear photo of the issue.
2. Email us (info@hillmore-haven.com) with your order number and the photo.
   
   Our team will sort it for you as quickly as possible.
   

Once we’ve received your return at our warehouse, refunds are typically processed within 7 working days. You’ll get a confirmation from us once it’s complete.

We accept:

• Major credit and debit cards (Visa, Mastercard, AmEx)
• PayPal
• Mobile payments like Apple Pay, Shop Pay, and Google Pay
  

We aim to respond within 24 hours, but you’ll always hear back from us within 48 hours max.

Want to join the team? Send us an email at info@hillmore-haven.com with your resume and we’ll be in touch.